How do I place an order online?
Begin by searching for the desired item(s). When you click on an item, you will be presented with an Item Detail page. From this page you can add the item to your shopping cart.
Once all desired items have been added to your shopping cart, you can proceed to the checkout page by clicking the "Proceed to Checkout" button on the shopping cart page. Please note that you must sign in
before you are able to checkout.
You will be asked to provide your shipping and billing information on subsequent pages. As well, you will have the option of selecting from several shipping options. Please note that some of the shipping options may incur additional shipping costs.
The final checkout screen, Order Confirmation, will provide a summary of your information. At this point, if you are paying with a Visa, MasterCard or Purchase Card, your card will be processed and the order will be placed. If you are paying via PayPal, you will be redirected to PayPal to complete your order. An order confirmation email will be sent once the order is complete.
Also as a security feature, you will be automatically logged out after 60 minutes of inactivity
in your shopping cart and on our website. If this occurs, you will need to re-enter the order. Please make sure you save your cart as below.
Is rush delivery available?
Rush delivery is not an option on the online store, however you may contact customer support to inquire about expedited delivery. Expedited delivery fees will be quoted on an order by order basis. You are responsible for all expedited delivery costs on top
shipping and handling charges already paid and will be required to provide a credit card number to customer service at the time of the call.
My child no longer wishes to be in Girl Guides - can I return the uniform?
If the uniform has not been worn
, it may be returned within 45 days. Please see the Return/Exchange policy
Can I save my order before I exit and continue at a later time?
Yes you can now save your shopping cart for 45 days. However, there is no guarantee that all saved items will be available when you continue shopping. When you log back in you will be informed of the any item and quantity removed from your cart due to insufficient stock.
Will orders be accepted by Phone, mail or fax?
No, orders will not be accepted by phone, mail or fax. If you are having problems placing your order online please contact the Girl Guides Store customer support @ 1.877.605.9339. Our Customer Service Representatives are available to provide technical support and answer any questions you may have.
Will Guiders have to pay up front for badges and other merchandise for the unit?
Yes. All orders placed with the online store must be paid prior to processing.
What type of payment is accepted at the online store?
Payments can be made by Visa, MasterCard or PayPal or Prepaid Visa or MasterCard. You will be required to enter the 3-digit security code found on the back of the credit card. We do not retain your full credit card information, only the last 4 digits of the credit card and the expiry date are saved for 60 days by PayPal in order to facilitate refunds.
Ontario Guiders may also use their Purchase Cards. For detailed information about the Purchase Card for Ontario Guiders go to https://guidesontario.org/index.php/component/content/article?id=893
Can I Cancel or Add to My Order?
Once you have received your order confirmation e mail, we are unable to cancel or add to your order.
How long does it take for orders to be processed?
Orders will be processed within 2 business days. Transit times vary depending on the shipping address.
Is telephone support available for people who don't have Internet access?
Yes, support is available. You can find all of our contact information on our Contact Us Page.
Will overseas buyers be able to purchase items?
Yes, overseas customers will be able to purchase merchandise from the online store.
Who can order badges, insignia and awards?
Badges, insignia and awards are available from the online store. Only Adult Members of Girl Guides of Canada-Guides du Canada are able to access and order these items. Adult members, who need more information on GGC Awards and Insignia, click below. Member zone username and password are required.
To access more information regarding GGC Awards and Insignia click here